At Karndean Designflooring, we are dedicated to ensuring your utmost satisfaction with our products. We believe in transparency and wish to manage your expectations regarding the look and feel of our floors throughout your home. Below, you'll find important information about our product representations, installation, and care to ensure you make informed decisions.
Imagery and Design Reproduction: Photography, screen devices, and print media may not always provide a perfect representation of our flooring products. Factors such as colour and texture accuracy, pattern variation (replication of the natural world), and installation elements can affect your perception. It's important to keep in mind that everyone's devices or computer screens can vary in terms of colours, resolutions, and more. Specifications and colourations are subject to manufacturing tolerances. To address this, we strongly recommend the following:
Product Samples: Obtain a product sample to experience the texture, embossing, colour, and design up close. This firsthand experience will help you understand how the flooring will complement your space.
In-Store Viewing: Whenever possible, visit one of our authorised retailers to view larger samples in-store. Seeing the product on a larger scale can provide a clearer picture of how it will appear in your home.
Online Resources: Explore our Advice & FAQ section for valuable information, further to this view our installation guidelines, aftercare & maintenance, what to do with your samples when they arrive, the impact of natural & artificial lighting, and product selection. Our digital resources offer insights that can enhance your decision-making process.
Product Availability: At Karndean, we are continually evolving, introducing new designs, and refining our existing products. This commitment to progress means that on occasion, certain products may be withdrawn from our range with little notice. We understand that it can be disappointing when a particular design is no longer available. However, please rest assured that our team is dedicated to working closely with you to identify alternative designs that align with your vision.
Warranty Information: It's important to note that warranties for our products are typically held by the installation professionals who provide our flooring solutions. If you have any questions or require warranty information, kindly reach out to your installation specialist or the flooring retailer from whom you made your purchase. They will be equipped to provide you with comprehensive details regarding warranty coverage. Your warranty guide can be viewed here.
High Plank to Plank Variation: It's crucial to bear in mind that 'high variation' is an intentional design element, adding visual intrigue to your floor by emulating the complexity of the natural world. While all our products exhibit variations (a premium feature that enhances the authenticity of Karndean products), our High Variation designs have been specifically identified by our Product Team for their exceptionally pronounced differences in shade, colour, texture, and pattern among individual planks. This sets them apart from other brands, which often provide more predictable and straightforward patterns.
Essential Flooring Information: It is recommended that when selecting flooring products, you verify compliance with building regulations and certification practices relevant to your local area. Please note that it is the responsibility of the consumer to ensure that all products are used in accordance with local building codes and regulations. We don't recommend using vinyl plank and tile flooring in wet areas such as bathrooms.
Karndean Designflooring is dedicated to delivering excellence in flooring solutions and ensuring you have access to the information you need to make informed decisions. We appreciate your trust in our products and are here to support you in every step of your flooring journey.
